Club Pilates handles customer communication across 1,300+ studios by deploying AI agents for inbound FAQ and booking, outbound intro campaigns, and web chat that can be embedded on websites and channels like WhatsApp. The platform includes agent configuration, studio-level and agent-level dashboards (conversations, containment rate, bookings, time saved, cost per conversation), and performance leaderboards across studios. Admin tools cover studio onboarding, user roles and permissions, telephony number management (via Twilio), call history with detailed logs and issue flagging, knowledge base management, billing plans and usage, and audit logs—giving both HQ and studio managers controlled access to monitor and improve customer interactions at scale.